A guide to help and advice at the University of Regensburg
Emergency numbers
In the event of an emergency, first ensure your own safety. Provide first aid if necessary. Contact the police and/or fire and rescue services. Answer the control centre's questions and stay on the phone.
Fire:
In case of fire, activate the manual fire alarm and also notify the university’s control center at +49 941 943-3333.
Medical emergency: 112
From work landlines: 09-112
Remember to meet the emergency medical services at one of the designated meeting points at UR and guide them to the scene of the accident.
Information about the meeting points is available on the intranet (German version only).
Police: 110
from office telephones: 09-110
If a technical fault occurs on campus that needs to be rectified immediately (e.g. burst pipe, power failure, failure of important systems), please contact the university control centre:
UR control centre: 0941 943-3333
from office telephones: 3333
Defibrillators (AED) at the university
A defibrillator can save lives: The device emits an electrical impulse that can restore a normal heartbeat in the event of life-threatening cardiac arrhythmias such as ventricular fibrillation. There are defibrillators on the campus of the University of Regensburg, which even laypeople can use to save lives in an emergency.
Theft and Lost Property Office
Harassment, violence, bullying
International protection seekers
Foto: UR/Julia Dragan
Equality & Diversity
Misconduct in Science and Administration
Illness and Impairment
- Chronic illness, impairment, developmental or partial performance disorder in students
- Severe disability of employees
- Addiction (via the university intranet, German version only))
- Integration after incapacity for work (BEM) (via the university intranet, German version only)
- Psychological Counselling Unit for Students
Workplace Accidents and Safety
- Emergency Alerts (via the university internet, German version only)
- Occupational safety, accident report for employees (German version only) (external link, opens in a new window)
- Self-protection by the authorities at the UR (via the university intranet)
- Fire protection (via the university intranet)
- First aid (via the university intranet, German version only)
- Emergency Meeting Points, Defibrillators (via the university internet, German version only)
- Emergency Phone Numbers (via the university internet, German version only)
- Accident report for students
Support in the event of faults and defects
How can I report a fault?
If the door squeaks, the tap drips or the light switch doesn't work, please report the fault to the Buildings and Technology department. If you are a UR member with a CC account, the quickest way to do this is via the FAMOSweb online form:
Report a fault via FAMOS (external link, opens in a new window)
What do I do in the event of urgent technical faults?
In the event of urgent faults that need to be rectified immediately (such as a burst water pipe, a power cut or the failure of important systems), please call the university control centre on +49 941 943-3333.
IT problems? Forgotten your password?
The Campus IT's Servicedesk is the place to go if you have any difficulties with your UR account, WiFi on campus, computer workstations on campus, software for students or printing and copying.
Support for SPUR, Flexnow and GRIPS
You can reach the support team for the SPUR campus portal by e-mail at: spur(at)ur.de (opens your email program)
For FlexNow, please contact the central examination office: Contact form (external link, opens in a new window)
If you have any questions about the e-learning platform GRIPS, please contact: servicedesk(at)ur.de (opens your email program)